One of the most common problems shops report is with their Multiview Screen system.
This is operated by a 3rd party company so when you report this fault to us we then have to report the fault to them which may cause a delay in response times so it is important to get any problems reported as quickly as possible.
Weekly/Daily Reboots
Multiview Screens are set to reboot every Tuesday morning at approximately 10:45am, screens should be back on within 5-10 minutes, if they remain blank after this time before raising a ticket first ensure that the TV's are set to the right input with the remote control, either HDMI1 or HDMI2, if they are on the correct input you will then need to raise a support ticket, once reported please alert technical support or the helpdesk quoting the ticket number as we aim to get screen issues resolved as soon as possible.
Every day Multiview services are also restarted at about the same time, this will often result in the screens going blue before the screens refreshing, this is normal and should not be reported unless the screens remain blue for longer than 5 minutes.
Price Delays:
One common problem that is reported is prices not matching those that are in the tills, quite often this is due to a drop in the internet speed as although the prices in the tills and screens come from the same source they are delivered separately, in this scenario please allow up to 5 minutes before reporting as a fault as the feed will usually catch up after this time.
Frozen Screens
If your screens appear frozen and are not updating at all this usually means the PC has frozen, in this instance the only way to resolve the issue is to reboot the PC.
All shops and staff should be aware of where the multiview PC is located.
If you can access the PC you can reboot it but only if instructed to by HQ or an engineer.
Thanks